Key Towing Laws in Massachusetts
MGL Chapter 266 Section 120D
Governs non-consensual towing from private property including rate caps and consumer protections.
Division of Standards Oversight
State agency regulates tow rates, licenses operators, and investigates complaints.
Boston-Specific Rules
City of Boston has additional towing ordinances and a dedicated tow hearing process.
Storage Facility Standards
Tow yards must meet specific requirements for security, lighting, and access.
Notification & Signage Requirements
Police Notification
Police notification required. Written notice to owner within 2 days.
Signage Requirements
Clear, visible signs at each entrance with towing company details and fee schedule.
Your Rights in Massachusetts
- Right to state-regulated maximum rates
- Right to vehicle release if present before tow truck departs
- Right to tow hearing in Boston
- Right to personal property access
- Right to pay by credit card
- Right to file Division of Standards complaints
How to File a Complaint in Massachusetts
Complaint Agency
If you believe you were unfairly towed or overcharged, file a complaint with:
Massachusetts Division of Standards
Visit WebsiteSteps to File a Complaint:
- Document everything: take photos of signage, your parking location, vehicle condition, and all receipts.
- Note the date, time, tow company name, driver name, and truck number if available.
- Contact the Massachusetts Division of Standards to file a formal complaint.
- Consider filing in small claims court if you believe you are owed money for an illegal or improper tow.
Towing Costs in Massachusetts
Average towing costs in Massachusetts range from $110 to $200 for a local tow.
Frequently Asked Questions
What are the towing rate caps in Massachusetts?
Massachusetts Division of Standards sets maximum rates for non-consensual tows, typically $100-$150 for standard vehicles. Storage fees are regulated at approximately $35 per day. Boston may have slightly different rate schedules.
How do I get a tow hearing in Boston?
Contact the City of Boston Transportation Department to request a tow hearing. You generally have 7-14 days to request a hearing. Bring all documentation including photos, receipts, and any witness information.
Can I get my car back in Massachusetts without full payment?
Massachusetts law generally requires payment before vehicle release. However, you cannot be charged more than the regulated maximum rates. If you believe charges are excessive, pay the regulated rate and file a complaint for the difference.