Key Towing Laws in Arizona
ARS 28-3511 - Police Notification
Tow operators must notify law enforcement within 30 minutes of a non-consensual tow, providing vehicle description and tow destination.
ARS 28-3512 - Property Owner Authorization
Non-consensual tows from private property require written authorization from the property owner or their agent.
Immediate Release Requirement
If the vehicle owner arrives before the tow truck departs, the vehicle must be released. A drop fee up to half the tow rate may be charged.
Storage Facility Requirements
Vehicles must be stored in a secure, enclosed facility. The facility must be open during regular business hours for vehicle retrieval.
Notification & Signage Requirements
Police Notification
Tow companies must notify law enforcement within 30 minutes of a non-consensual tow.
Signage Requirements
Private property must display signs at least 18x24 inches at each entrance with towing company name and number.
Your Rights in Arizona
- Right to have your vehicle released if you arrive before the tow truck leaves
- Right to pay only a reasonable drop fee if vehicle is released on-site
- Right to retrieve personal belongings without charge during business hours
- Right to receive written notice of tow within 24 hours
- Right to a hearing to dispute a non-consensual tow
How to File a Complaint in Arizona
Complaint Agency
If you believe you were unfairly towed or overcharged, file a complaint with:
Arizona Attorney General Consumer Protection Division
Visit WebsiteSteps to File a Complaint:
- Document everything: take photos of signage, your parking location, vehicle condition, and all receipts.
- Note the date, time, tow company name, driver name, and truck number if available.
- Contact the Arizona Attorney General Consumer Protection Division to file a formal complaint.
- Consider filing in small claims court if you believe you are owed money for an illegal or improper tow.
Towing Costs in Arizona
Average towing costs in Arizona range from $85 to $160 for a local tow.